PURCHASE WITHDRAW/ ORDER RETURN

Pursuant to the Consumer rights directive, the buyer has a 14 days right to withdraw his purchase. The 14-day deadline starts to go on from the day of receiving the items. Additional to that, the buyer is obligated to notice EASY FORM via e-mail info@easy-form.eu. If the Buyer orders several items to be delivered separately in one order, or if the goods are delivered in several pieces or more shipments, the period of 14 days begins to run from the day when the Buyer or a third party designated by the Buyer, and which is not a carrier, handed over the possession of the last piece or last item of the product.

If the Buyer had already received the items and decided to withdraw the purchase, the received items need to be returned to EASY FORM. When returned, the products need to be unused and undamaged, the copy of original receipt is also necessary. The product needs to be sent on EASY FORMs address:

EASY FORM d.o.o., Sesvete, Brestovečka cesta 24b.

The expenses of items return are to be bared by the Buyer.

EASY FORM is not obliged to reimburse the the Buyer for any additional costs resulting from the Buyer’s explicit choice of shipping which may differ from the cheapest type of standard transport offered by EASY FORM.

EASY FORM must refund the Buyer using the same means of payment used by the Buyer when paying, unless the Buyer explicitly agrees to another means of payment, assuming that the Buyer is not obliged to pay any additional costs for such a refund.

Unless EASY FORM has offered to take over the goods returned by the Buyer himself, the Buyer must return the goods without any delay, and notify EASY FORM about his/her decision to terminate the contract within 14 days at the latest.

The Buyer has fulfilled his/her obligation to return the goods on time if he/she sends the goods before the deadline has expired or hands them over to EASY FORM, ie to the person authorized by EASY FORM to receive the goods.

The Buyer is responsible for any diminution in value of the goods resulting from handling the goods in a way other than that which was necessary to determine the nature, characteristics and functionality of the product.

The Buyer has no right to terminate the contract:

• if the subject of the Contract is a product consumed by the Buyer or other User, if the packaging of the product or the product is not in the original condition as it was delivered to the Buyer or the User.
• if the subject of the Contract is a product which, due to its nature, is inseparably mixed with other items after delivery.

EASY FORM is obligated to return the money within 14 day deadline after receiving the items.

 

RECLAMATIONS AND COMPLAINTS

EASY FORM is responsible for the quality and default errors on bought products on web shop www.easy-form.eu.

If the buyer has any complaints about bought items, he has a right to send a written complaint to EASY FORM. The complaint can be sent:

via mail on address EASY FORM d.o.o., Sesvete, Brestovečka cesta 24b

via e-mai: info@easy-form.eu

We kindly ask you to write down you name and surname, address, contact and description of the complaint. We will respond to your complaint within 14 days after receiving it.

The form for the complaint can be downloaded on the following link.

In the event of a justified complaint, it is possible to terminate the contract with a refund or replacement of the product. In case of damage and / or defect of the delivered goods, the Buyer should send a photo of the complaint in order to accept it on the basis of physical evidence. EASY FORM collects the complained damaged, defective or incorrectly delivered goods at its own expense if it is determined that the complaint is justified, and that the Buyer has not affected the defect, damage or any defect of the goods. In the case of a justified complaint, the cost of replacing the product with a new one is fully borne by EASY FORM.

 

SHIPPING DAMAGES

Should your parcel be delivered with any visible damages, please immediately advise the courier or the transport company that you accept the parcel only WITH RESERVES due to its bad conditions. Furthermore, immediately inform EASY FORM.

 

PRODUCT RETURN POLICY

The buyer is obliged to return the complete product to EASY FORM in the condition in which it was delivered to him/her and in the original packaging (commercial packaging in which the goods were delivered), with all its necessary parts and documentation.

The buyer is obliged to return the products at his/her expense to the following address: EASY FORM d.o.o., Sesvete, Brestovečka cesta 24b.